SMS Texting Terms and Conditions

 

These SMS Texting Terms and Conditions are applicable to individuals who have subscribed to receive text messages (have not opted out) from eternalHealth or our affiliates, subsidiaries, employees, or agents. These individuals have granted eternalHealth permission to send automated text messages to the enrolled mobile phone number(s) through their wireless phone carrier unless and until such permission is revoked in accordance with these Terms and Conditions.

Text messages will vary in frequency, by texting program. As part of enrollment in a eternalHealth texting program, an individual may contact eternalHealth Member Services for assistance or to request an additional text message that will include relevant contact information by replying “HELP” to the text message received.

Additionally, an individual may opt-out of an eternalHealth texting program at any time by replying “STOP” from their mobile phone. The individual will receive one final confirmation text message from eternalHealth stating that they will no longer receive text messages from that short code. Text messages will be sent using an automatic dialing system to the mobile phone number provided to us.  

eternalHealth offers these text message programs to provide information or resources on topics including, but not limited to the following:

  • Coverage, digital tools and communication materials, and event information.
  • Health and wellness tips, medical coverage, medication reminders and health insurance education.
  • Health-related information provided is not meant to replace professional medical advice. 

Individuals must immediately notify eternalHealth if their mobile phone number changes. eternalHealth is not liable for any communication or transmission of information via text which occurs because of a change to a mobile phone number that is not reported. Using password-protected mobile devices and enabling encryption, if available, is recommended.

Individuals who have subscribed and consented to receive text messages are not required to agree to the receipt of text messages to purchase any product or service from eternalHealth. Depending on the texting program that the individual has enrolled in, you may receive marketing messages. eternalHealth is committed to building user trust and confidence by promoting and complying with the use of business practices that help protect the privacy and the security of the customer and their data.

UNDER NO CIRCUMSTANCES WILL ETERNALHEALTH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF, OR IN CONNECTION WITH USE OF THE TEXTING PROGRAM(S), WHETHER OR NOT ETERNALHEALTH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If individuals are dissatisfied with the texting program or with these Terms and Conditions, their sole and exclusive remedy is to discontinue enrollment in the specific texting program.  Individuals who participate in the texting programs offered by eternalHealth do so at their own risk.

eternalHealth does not guarantee the successful delivery of text messages. Messages sent via text may not be delivered if the mobile phone number is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of wireless carriers may interfere with message delivery, including the customer's equipment, terrain, and proximity to buildings, foliage, and weather. eternalHealth will not be liable for losses or damages arising from (a) non-delivery, delayed delivery, or misdirected delivery of a text message; (b) inaccurate or incomplete content in a text message; or (c) use or reliance on the contents of any text message for any purposes.

As always, mobile carrier message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text message plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our Legal and Privacy - eternalHealth